Refund & Return Policy
At Boltvee, we want you to have a positive shopping experience. If there is a problem with your order, please contact us as soon as possible so we can review the issue and determine the appropriate solution.
When Can I Request a Refund or Replacement?
Depending on the circumstances and the eligibility of the order, a refund or replacement may be available if:
You received a damaged product.
You received the wrong product.
An item or part of your order is missing.
Your order has been lost during shipping and qualifies for a shipping-related resolution.
Your order is significantly delayed and qualifies under the applicable shipping or fulfillment conditions.
Your order cannot be delivered as required under applicable law.
For damaged products, please contact us within 30 days of delivery when applicable. Other issues may have different requirements or deadlines depending on the circumstances of the order.
What Is Not Eligible for a Refund or Replacement?
Except where required by applicable law, we do not offer refunds or replacements for personal preference or buyer’s remorse, including:
You simply do not like the product.
The product does not meet your personal preference or expectations.
You ordered the wrong product, size, color, or variant.
You provided an incorrect or incomplete shipping address.
You failed to collect or receive a package when delivery or pickup was available.
An issue resulted from incorrect use, misuse, or failure to follow the product instructions.
We recommend carefully reviewing the product description, specifications, images, and available options before placing your order.
Damaged or Problematic Products
If your product arrives damaged or has a problem that affects its normal use, please contact us as soon as possible.
To help us review your request, we may ask you to provide:
Your order number
Photos of the product
Photos of the packaging
A short video showing the problem, when necessary
Please do not return the product before receiving instructions from our support team.
Wrong or Missing Products
If you receive the wrong product or an item or part is missing from your order, please contact us with your order number and supporting photos.
After reviewing the issue, we may offer a replacement, resend the missing item or part, or issue an appropriate refund.
Returns
A return is not required for every refund or replacement request.
If a return is required, Boltvee will provide specific instructions and the appropriate return address after reviewing your request.
Please do not send a product to the manufacturer, supplier, or fulfillment warehouse without authorization from Boltvee.
Unauthorized returns may not be accepted or processed.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible and provide your order number.
Cancellation may be possible before the order has been processed by the fulfillment facility. Once an order has been processed or shipped, cancellation may no longer be possible, except where cancellation or a refund is required by applicable law.
Refunds
If your refund request is approved, the refund will be issued to the original payment method used for the order.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
We will notify you when your refund has been processed.
Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it yet:
Check your original payment account.
Contact your bank or card issuer, as processing times may vary.
If you still cannot locate the refund, contact us and provide your order number.
Shipping Issues
If your order is delayed, lost, or affected by a shipping issue, please check your tracking information first.
If the issue cannot be resolved through the carrier, contact us with your order number and tracking information. We will review the shipment and determine the appropriate next steps.
Shipping-related resolutionsmay depend on the carrier, destination, shipping method, tracking information, and circumstances of the shipment.
If we cannot ship your order within the promised delivery timeframe, or within the timeframe required by applicable law, we will provide the appropriate options available to you, which may include cancellation and a refund.
Important Information About Returns
Because Boltvee orders are fulfilled through third-party logistics partners, return procedures may vary depending on the product and fulfillment circumstances.
If a return is required, Boltvee will provide the appropriate instructions after reviewing your request.
Please do not send products directly to a fulfillment warehouse without authorization.
Your Legal Rights
Nothing in this policy is intended to limit or exclude any rights or remedies that you may have under applicable federal, state, or local law.
Where applicable law provides you with greater rights than those described in this policy, those legal rights will apply.
Contact Us
If you have questions about refunds, replacements, returns, or an issue with your order, please contact us through our Contact Us page or email us at:
info@boltvee.com
Please include your order number and a clear description of the issue so we can assist you as quickly as possible.